Need Help? We’re Here to Support You.
Need assistance from Second Creek Technologies? Use the options below to contact our team or start a remote support session. If a technician has asked you to connect remotely, select Start Remote Support and follow the instructions below.
How to Start a Remote Support Session
After selecting Start Remote Support, follow the steps below. The exact prompts may vary slightly depending on your browser or operating system.
Download Splashtop SOS
Selecting Start Remote Support will open the Second Creek remote support download portal. The download should begin automatically. If it does not, select the appropriate Windows or macOS download option shown on the page.
Open the Downloaded Application
Once the download finishes, open SplashtopSOS from your browser or Downloads folder. If Windows displays a security prompt, verify that the publisher is Splashtop Inc. and select Run to continue.
Approve the Required Prompts
Windows may display a User Account Control prompt asking whether you want to allow Splashtop SOS to make changes to your device. Confirm that the application is Splashtop SOS from Splashtop Inc. and select Yes. When the Second Creek Remote Support Service Disclaimer appears, review it and select Accept to continue.
Provide Your Access Code
Once Splashtop SOS opens, a 9-digit access code will appear on your screen. Provide that code to the Second Creek technician assisting you so they can begin the remote support session.